How can we help?
Find answers to common questions or contact Snack Runner for help with an order.
Frequently Asked Questions
Quick answers about ordering and delivery.
How does Snack Runner delivery work?
Choose an event, select a participating vendor, add items to your cart, enter your delivery information, and place your order. A runner then picks up the order and delivers it to the address you provide.
Can I order from more than one vendor?
The first version of Snack Runner supports one vendor per order. If you start shopping from another vendor, you will be asked to replace the current cart.
How do I track my order?
After checkout, use the Track Order button on the confirmation page. You can also return using your secure tracking link.
What should I do if my order is late?
Check the order status page first. If the estimate has passed, contact support and include your order number.
Can I change or cancel an order?
Changes may not be possible once the vendor begins preparing the order. Contact support as soon as possible.
What happens if an item is unavailable?
A runner or support team member may contact you about a substitution, adjustment, or refund before delivery.
Need help with an active order?
Include your order number, name, and phone number when contacting support so the order can be found quickly.